AML Policy

This AML Policy explains anti-money laundering checks in a simple and practical way. AML means anti-money laundering. In gambling and payment environments, AML checks help prevent fraud, identity misuse, stolen payment methods, hidden money movement and other suspicious activity.

A user may see AML checks during registration, deposits, withdrawals, payment method changes or account review. These checks can feel inconvenient, but they are part of account security and compliance.

1. Why AML checks are used

AML checks help confirm that the account is used by the real account holder, that the user is old enough and eligible, that payment methods belong to the user, and that deposited money comes from a legitimate source.

A check may be triggered by account rules, transaction size, unusual behaviour, payment changes, location indicators, document issues or risk signals. A check does not always mean the user did something wrong. It may simply mean more information is needed.

2. Identity verification

Identity verification confirms who the user is. The account details should match the documents provided. This can include name, date of birth and address.

Documents may include:

• Passport.
• National identity card.
• Driving licence.
• Proof of address.
• Bank statement.
• Payment method screenshot.
• Selfie or liveness check.
• Source-of-funds document where needed.

Documents should be clear, readable, valid and unedited. Blurred, cropped, expired or mismatched files can be rejected.

3. Proof of address

Proof of address may be requested to confirm where the user lives. It usually needs to show the user's name, address, date and issuer. Examples may include a utility bill, bank statement, government letter or another accepted document.

If the address on the account does not match the document, the user may need to update details or provide an explanation.

4. Payment ownership

Users should only use payment methods that belong to them. This is one of the easiest ways to avoid withdrawal and AML problems.

Using another person's card, bank account, e-wallet or payment profile can trigger review. Even if the other person gave permission, the account may still require the payment method to match the account holder.

Payment ownership evidence may include:

Users should follow the exact instructions they receive. Showing too much or too little information can delay the check.

5. Source of funds

Source of funds means where the deposited money came from. A user may be asked for this if deposits are large, frequent, unusual or inconsistent with previous account activity.

Evidence may include salary records, bank statements, business income documents, savings history, investment records, property sale documents or other proof of legitimate money origin.

Users should answer clearly. Short answers without evidence may not be enough when a formal check is required.

6. Source of wealth

Source of wealth is broader than source of funds. It explains how a user built their overall financial position. It may be requested in higher-risk cases or where account activity is large or unusual.

The documents needed depend on the situation. The user should provide a consistent explanation and supporting evidence when requested.

7. Withdrawal reviews

AML checks often happen before withdrawals. A deposit may be accepted quickly, but a withdrawal can need extra review because funds are leaving the account.

A withdrawal may be delayed if:

• The account is not verified.
• The payment method is not confirmed.
• The user used a third-party payment method.
• Account details do not match documents.
• Documents are unclear or expired.
• Bonus wagering is not complete.
• Activity appears unusual.
• Source-of-funds information is requested.

The best way to reduce delays is to keep account details correct and respond to requests quickly.

8. Suspicious activity

Suspicious activity means behaviour that needs review. It does not always prove wrongdoing. Examples may include rapid deposits and withdrawals, little normal play, multiple payment methods, duplicate account signals, mismatched details or refusal to verify.

Users should not try to bypass checks. Creating another account, editing documents, changing payment methods repeatedly or refusing questions can make the review more serious.

9. Bonus abuse

Bonus abuse can trigger AML and fraud checks. This may include opening multiple accounts, using shared devices to claim the same offer, coordinating with other users or using payment methods that do not belong to the account holder.

Users should read bonus rules before claiming any offer. If wagering, expiry, maximum bet or withdrawal cap rules are unclear, the user should not claim the bonus yet.

10. How to respond to document requests

When documents are requested, users should:

1. Read the request carefully. 2. Check which document is needed. 3. Use a valid and readable document. 4. Make sure the name matches the account. 5. Upload through the requested secure process. 6. Avoid editing the file unless instructed. 7. Answer follow-up questions clearly.

Submitting unclear or wrong documents several times can slow the review.

11. What users should avoid

Users should avoid actions that create AML concerns, including:

• Using another person's payment method.
• Giving false personal details.
• Editing identity documents.
• Creating duplicate accounts.
• Splitting transactions to avoid checks.
• Depositing and withdrawing without normal account use.
• Refusing reasonable verification.
• Claiming bonuses through multiple accounts.
• Trying to bypass exclusion or suspension.

These actions can lead to account restrictions, withdrawal delays, closure or reporting where required.

12. Final AML note

AML checks are part of safe account management. Users who register with accurate details, use their own payment methods, understand bonus rules and cooperate with verification are less likely to face avoidable delays.

If a check is requested, the best response is to provide clear and truthful information through the requested process.